Shipping & Returns

Overview

This policy covers physical NFC cards ordered through Digital Handshake, a brand of Fis Four Experience. Each card is custom-produced with your details, so please review your card design carefully during the confirmation step before payment.

Production Timeline

• After you submit a booking request, we confirm the design with you by email.
• Production begins once your design is approved and payment is received.
• Production typically takes 3–5 business days.

Shipping & Delivery

• Shipping is free on all NFC card orders.
• Delivery within Malaysia typically takes 3–7 business days after production.
• International delivery typically takes 7–21 business days, depending on the destination.
• A tracking number is provided once your order ships.
• Import duties or taxes charged by your country, if any, are the recipient's responsibility.

Returns & Replacements

Because every NFC card is personalized, we cannot accept returns for change of mind. We will replace your card free of charge if:

• It arrives damaged or defective.
• The NFC chip does not function on compatible devices.
• The printed details differ from the design you approved.

To request a replacement, contact us within 14 days of delivery with your order details and a photo of the issue.

Refunds

• If we cannot produce or deliver your card, you receive a full refund.
• If a replacement for a defective card is not possible, we will refund your order in full.
• Approved refunds are issued to the original payment method within 5–10 business days.

Cancellations

You can cancel your booking at no cost any time before payment — simply ignore the payment link or let us know. After payment, orders can be cancelled for a full refund until production begins. Once production has started, the order can no longer be cancelled.

Contact Us

For shipping, returns, or refund questions, contact Fis Four Experience at hello@fis4exp.com with your booking reference.